Terms and Conditions

§1 Scope

(1) The following General Terms and Conditions (GTC) apply to all deliveries undertaken by iXscite GbR as the result of sales made to consumers via this Internet store.

A consumer, as defined by Section 13 of the German Civil Code (BGB), is any natural person who concludes a legal transaction for a purpose which cannot be attributed to their commercial or independent professional activities.

§2 Conclusion of a contract, storage of contract

(1) The following regulations on the conclusion of the contract apply to orders via our internet shop http://de.shop.ixscite.com/ .

(2) You are concluding contracts with:

iXscite GbR
Am Weinberg 27
D-35116 Hatzfeld (Eder)

(3) All offers contained in this website represent a non-binding invitation for the customer to order from our online shop. The buyer places a binding offer to conclude a sales contract by ordering the desired goods. The contract is concluded when the seller accepts the offer and sends an order confirmation.

(4) The following rules are mandatory when you buy in our online shop: The consumer makes a binding contract offer by successfully passing through our ordering procedure.

The order occurs in the following steps:

  1. Selection of the desired goods;
  2. Confirm by clicking the button „Add to Cart“;
  3. Check of the information in the goods basket;
  4. Confirm by clicking the button „Checkout“;
  5. Sign the online shop after registration and entering the applicant data (E-mail address and password);
  6. Repeated testing and correction of the respective input data;
  7. Firm order by clicking the button „Buy Now“;

This process can be cancelled at any time by closing the browser window. We confirm the entrance of the order immediately through an automatically generated e-mail.

(5) The contract text is not stored by us. You can save it by using the print function of your browser to generate a printout. If you need to save the purchase contract text in a reproducible form, you are responsible for doing so (e.g. by taking a screenshot of the relevant offer or converting the contract text into PDF format).

Your completed orders can be viewed under My Account .

§3 Prices, Payment and shipping costs

(1) The prices stated on product pages include statutory VAT and miscellaneous price components. There are also potential shipping costs.

(2) The consumer has the option of paying via cash in advance, PayPal and purchase on invoice.

(3) If the consumer has elected to pay in advance, so he agrees to pay immediately after the conclusion. The goods will be shipped after receipt of payment.

(4) When using purchase on invoice, a payment deadline of 14 days following the delivery of your order shall apply.

§4 Shipping time

We will ship your goods within six business days after payments have been received in the case of pre-paid orders. Sundays and public holidays must be taken into account. With the exception of unforeseeable problems experienced by the shipping company we commissioned, your delivery will arrive within seven business days. Should delivery times vary in individual cases, these will be shown on the corresponding product page. The shipping times apply for domestic shipments. International shipping may take up to three to four business days longer.

§5 Reservation of proprietary rights

Goods purchased by you shall remain our property until full payment has been made

§6 Instruction on the consumer's right of cancellation:

Consumers have a right of cancellation. A consumer is any natural person who concludes a legal transaction for a purpose which cannot be attributed to their commercial or independent professional activities:

Right of cancellation

You have the right to cancel this contract within fourteen days without giving a reason.

The cancellation period shall be fourteen days from the date on which you or a third party named by you – who is not the carrier – have or has received the last items on the order.

To exercise your right of cancellation, please notify us

iXscite GbR
Am Weinberg 27
D-35116 Hatzfeld (Eder)
E-Mail: service@iXscite.com

with a clear explanation (e.g. a letter sent by post, fax, or e-mail) of your intention to cancel this contract. You can use the model cancellation form, but this is not mandatory.

Consequences of cancellation

If you cancel this contract, we will reimburse all payments we have received from you, including the delivery costs (with the exception of any additional costs arising from your having chosen a different delivery method from the cheapest standard delivery we offer), immediately and at the latest within fourteen days of the date on which we receive notification of your cancellation of this contract. We use the same method of payment that you used in the original transaction to reimburse you, unless you expressly agreed otherwise; you will under no circumstances be charged fees related to this reimbursement.

We may withhold reimbursement until we have received the returned goods, or until you have demonstrated that you have returned the goods, whichever occurs first.

You are required to send back or hand over the goods immediately and in any event not later than fourteen days from the date on which you notify us that you are cancelling the contract. The deadline is met if the notification is sent before the cancellation period of fourteen days has expired.

You bear the costs of returning the goods

End of cancellation instructions

§7 Cancellation form

Model cancellation form

(If you want to cancel the contract, then please fill out this form and send it back.)

iXscite GbR
Am Weinberg 27
D-35116 Hatzfeld (Eder)
E-Mail service@iXscite.com

I/We* hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / provision of the following service (*) _______________________________________________________________________________________________

Ordered on (*)/received on (*) _________________________________________________________________________

Name of the consumer(s) _____________________________________________________________________________

Address of the consumer(s)


Signature of the consumer(s) (only with message on paper)




(*) delete as applicable

§8 Statutory warranty rights

The statutory warranty period of 2 years shall apply for sales to consumers.

§9 Language of the contract

The language of the contract is German.

§10 Customer service

Our customer service for questions and complaints is available weekdays 3:00 p.m. to 5:00 p.m. at

Phone: +1 423 920-1175
E-Mail: service@iXscite.com


Alternative Dispute Resolution in accordance with Art. 14 (1) ODR-VO and § 36 VSBG:

The european commission provides a platform for online dispute resolution (OS) which is accessible at https://ec.europa.eu/consumers/odr. We are not obliged nor willing to participate in dispute settlement proceedings before a consumer arbitration board.