Right of Withdrawal
Consumers have a right of cancellation. A consumer is any natural person who concludes a legal transaction for a purpose which cannot be attributed to their commercial or independent professional activities:
Right of cancellation
You have the right to cancel this contract within fourteen days without giving a reason. The cancellation period shall be fourteen days from the date on which you or a third party named by you – who is not the carrier – have or has received the last items on the order. To exercise your right of cancellation, please notify us
Am Weinberg 27
D-35116 Hatzfeld (Eder)
with a clear explanation (e.g. a letter sent by post, fax, or e-mail) of your intention to cancel this contract. You can use the model cancellation form, but this is not mandatory.
Consequences of cancellation
If you cancel this contract, we will reimburse all payments we have received from you, including the delivery costs (with the exception of any additional costs arising from your having chosen a different delivery method from the cheapest standard delivery we offer), immediately and at the latest within fourteen days of the date on which we receive notification of your cancellation of this contract. We use the same method of payment that you used in the original transaction to reimburse you, unless you expressly agreed otherwise; you will under no circumstances be charged fees related to this reimbursement. We may withhold reimbursement until we have received the returned goods, or until you have demonstrated that you have returned the goods, whichever occurs first.
You are required to send back or hand over the goods immediately and in any event not later than fourteen days from the date on which you notify us that you are cancelling the contract. The deadline is met if the notification is sent before the cancellation period of fourteen days has expired. You bear the costs of returning the goods.
End of cancellation instructions
Model cancellation form
(If you want to cancel the contract, then please fill out this form and send it back.)
(*) delete as applicable